Hi, i just updated D5 Render to the newest version but it instantly shut down after I clicked the Log in. I dont know what cause this problem, I’d appreciate the help. Thank you.
Hi there,
I apologize for the inconvenience this issue has caused. Does the crash occur without opening a file? It would be best to provide a video recording. Additionally, Can you provide us with the following information:
Thank you.
It crash instantly when i open D5 itself, not a file, i cant even get to open the System Info. Here is my PC information.
Hi there,
I apologize for this. May I know your CPU Specifications/Information? You can also try to reinstall D5 Render using this method and see if there are any differences:
- Delete these folders first: D5Config, d5immers, and d5launcher then reinstall the program.
Let me know if this helps. Thank you.