Issue with receiving verification codes

I’m having trouble receiving the verification code. I’m trying to log out of the device, but I don’t receive the code. I also can’t use a password because I log in through Google. How can I resolve this?

If you’ve already checked your spam folder, you might want to tag a moderator or send them a DM with your account email. Sometimes they have to manually reset your ‘subscription’ status on their end if the system thinks you’ve opted out of emails.

Hi @c.eduardo.gsg Please share your email address with me privately so we can look into this.

im using this email licencas@ecoasis.com.br

The email address has been updated. Please try again and let me know if it persists.

Its working now, but i can remember my password because i use my gmail to do a login, how can i reset my password ?

Hi @c.eduardo.gsg

There should be a “Forgot Password” button on your screen after entering your email. Thanks