Issue with receiving verification codes

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1

Hello,
We are trying to activate our D5 Render Pro accounts using our student emails, but the verification code doesn’t arrive within 120 seconds. When it finally reaches our inbox, the code is already expired. This creates a vicious cycle, and we are unable to proceed.
We have sent multiple emails to your support address but received no response. We would appreciate your help as soon as possible.
We are reaching out from Ankara, Turkey.

Our student emails:
i.sozen@etu.edu.tr
sataselim@etu.edu.tr

Thank you in advance.

2

I just checked on our end regarding these email addresses:

  • i.sozen@etu.edu.tr - Security Verification - Successfully Delivered and Processed
  • sataselim@etu.edu.tr - Security Verification - Successfully delivered and processed

Please check this email address in their inboxes: security@d5techs.com, and we also recommend whitelisting this email/domain so you can receive emails smoothly.