Issue with D5 Render Despite Meeting Minimum System Requirements

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Dear D5 Render Support Team

I hope this email finds you well.

I am writing to seek assistance regarding an issue I am facing with D5 Render. According to your official documentation, the minimum hardware requirement for running D5 Render includes the NVIDIA GTX 1060 graphics card, which I have. My system specifications are as follows:

  • Graphics Card: NVIDIA GeForce GTX 1650 (4 GB)
  • Driver Version: 32.0.15.6614 (last Update)
  • Memory (RAM): 32 GB
  • Processor: Intel Core i7-13700K (13th Gen)
  • Operating System: Windows 11
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Despite meeting the minimum system requirements, the application displays an error stating that my graphics card is not supported. I have already ensured the following:

  1. My graphics card drivers are fully up-to-date.
  2. My operating system is updated to the latest version.
  3. The installation of D5 Render was done correctly without any interruptions.
  4. and I installed Oldest D5 render version (usa-1.3.1.0164.) But Unfortunately Didn’t Work.

This issue is puzzling, as the GTX 1650 is a newer generation card compared to the GTX 1060, which your documentation mentions as supported. I would appreciate it if you could help me understand why this issue is occurring and guide me on how to resolve it.

If the problem lies in compatibility with newer versions of D5 Render, I kindly request a download link for a previous version (e.g., 1.0) that is compatible with my system, or any other suggestions you might have.

Thank you for your time and support. I look forward to hearing from you soon.

Best regards,
Asadollah Houshangi

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Hi there; I apologize for the inconvenience. Although the GTX 1650 was released around 2019, compared to the GTX 1060, it still falls short in terms of performance (the 1650’s predecessor is the 1050, and the 1060’s successor is the 1660). Many people assumed that the 1650 would be better since it came out much more recently compared to the 1060, but to their surprise, the latter seems to be stronger despite being released in 2016. Hence, D5’s minimum requirement starts at the GTX 1060 graphics card. You can check this link which contains a side-by-side comparison of the two graphics cards:

GTX 1650 vs GTX 1060 Test in 9 Games

Thank you.

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Thank you very much for your response :pray: :pray: :pray: