How to get rid of this unnecessary line in transparent material

[arki.jabesph]

Hi, I’m using the latest version of D5 and having trouble with a transparent material. It’s casting random lines that don’t appear in the preview. I double-checked the model inside the glass. It doesn’t touch the glass, and neither the model nor the glass material has that weird line. Please let me know what I can do to resolve this. Thanks!

Here’s the rendered version:

and here’s from the preview:

[clovisbolasco14]

Hi there; I apologise for the inconvenience. Would it be possible for you to send the scene file to us so we may be able to test it on our end? You may send it to support@d5techs.com and have it titled “Clov—Forum Unnecessary Transparent Lines”. Thank you.