Can you help me change the email address on my D5 Render account? I can no longer receive verification codes on the current email linked to my account. I still have access to the account and billing information."
Hi @clovens
Just to clarify, you can still access this email’s inbox, right? Only the verification codes from D5 Render are causing you the issue?
Upon checking, it seems that our emails are blocked on your end. You may have either:
- Unsubscribed to our newsletter
- Or your company has an email filter which has automatically blocked any emails from our end.
Please try to requests for another code, right now and see if you can receive it normally.
no sir iwant to change the email since ths domain is no longer working
even my friends account also, we no longer have access to the email, can no longer received code, will provide the details if needed
Alright, I understand. In order for us to change your email, we will need some images to verify your identity. Please send it to me privately since this is sensitive information which is ideal not to share with me in public.