I am currently using the ‘Pro version with an annual plan’. Since I need the ‘VR tour’ feature, I would like to upgrade to the ‘Team version’ for just ‘one month’.
How should I change my plan?
I have the following questions regarding the upgrade process:
Do I need to pay an ‘additional $150’ for one month of the ‘Team version’ (minimum 2 users, $75 per user), separate from my Pro annual plan?
Can I simply pay the ‘difference’ between the annual plans for one month?
Team version annual plan = $59 per month
Pro version annual plan = $30 per month
Difference = $29, and with a minimum of 2 users, I would need to ‘pay an additional $58’
Or pay the difference for the ‘one-month plan upgrade’?
Team version for one month = $75 per month
Pro version annual plan = $30 per month
Difference = $45, and with the miinimum of 2 users I would need to 'pay an additional $90
To upgrade to the “Team version” for one month, you’ll need to pay $75 per user, with a minimum of 2 users, totaling $150. You don’t need to pay the annual difference—just the full monthly rate. After one month, you can return to your previous plan or adjust your subscription as needed.
While you can certainly upgrade your PRO subscription to TEAMS (converting to credits that can be used to buy the TEAMS seat), you are unable to use your credits to revert to your PRO Subscription unless you will pay it again via the authorized methods.
From my understanding based on the explanations so far, in order to use the VR Tour feature, I need to purchase at least 2 seats of the Team version separately from my existing plan.
This means that for individual users like me**, who are already using the Pro version on an annual plan, the one-month usage of the Team version will result in overlapping subscription costs.
In this case, is it possible to either:
Hold my existing Pro version subscription for one month while I use the Team version?
Extend my Pro version subscription by one month after using the Team version?
For example:
March: Pay for Team version (minimum 2 seats) and use it
You can upgrade from the Pro version to the Team version! I’ve sent you a private message to confirm some details and help you with the upgrade process. Please check your inbox.
I understand that the Pro and Team plans are separate.
However, my question is:
I am a single-user using the Pro plan, and I need to purchase the Team plan separately to use the VR Tour feature.
Since I will be using the Team plan for one month, my Pro plan subscription fee is also being charged simultaneously, which means I am being charged twice for that period.
So, my question is:
During the one month that I am using the Team plan (and not using the Pro plan), can my Pro plan subscription be put on hold?
Or, can the Pro plan’s annual subscription period be extended by one month to compensate for the overlapping charges?
During the one month that I am using the Team plan (and not using the Pro plan), can my Pro plan subscription be put on hold?
Or, can the Pro plan’s annual subscription period be extended by one month to compensate for the overlapping charges?
I apologize, but we don’t support this method. We only support upgrading PRO version to Teams, which will convert the remaining days to credits, and you will only be paying the difference.
Also, please check your inbox since I have messaged you regarding the further details of your D5 Account.
I assume you have read the information I have provided via Private Message. This process is irreversible, and after you have received the credit, your version identity will be downgraded to community version. You may subscribe to the Team Edition on the official website (with the option to use credits).
Please reconfirm again. since this action is irreversible, we really need to ensure that you are 100% sure to proceed. Thank you for your understanding.
Yes, I fully understand. I understand that the remaining period of the Pro version will be converted into credit, and when purchasing the Team version again, I only need to pay an additional $16.
I would like to proceed as planned, and if I have any questions during the payment process (such as how to apply the remaining credit), I will reach out for further inquiries.