Hi @i-macias
The D5 program files should be located in the folder where you installed D5 Render (by default, usually C:\Program Files\D5 Render, unless a custom path was selected).
Please check that location and let me know once you find it. If the issue persists, please collect and share your D5 log files so we can investigate further. Email it to support@d5techs.com, tag me, and include the link to this forum post for reference.
Currently experiencing the exact same issue. Have you found a solution?
Do you have any answers… I am going crazy and in circles trying to fix this.
Apologies for the inconvenience. Have you tried this workaround? Also, what version of D5 are you currently using?
Hi @1079822
Thank you for providing the detailed explanation and sending over the log files. We’ll review them, and I’ll keep you posted on any findings. Could you also let me know which version of D5 Render you are currently using? We appreciate your patience.
Al momento de abrir alguna abrir, guardar o importar, es decir, abri ventanas de carpetas el programa se cierra.
Hello, I am experiencing a critical issue with D5 Render. Every time I click on **Open, Save, or Import or any command that triggers a Windows folder pop-up—the program crashes instantly to the desktop without any error message or warning.
Everything was working perfectly fine before. This issue just started occurring about two weeks ago.I haven’t changed any major hardware, but the program has become unusable for saving or importing since then.
System Specifications:
Device: Laptop
OS: Windows 11
CPU:Intel Core i7
GPU:NVIDIA GeForce RTX 5050 Laptop GPU
Sorry for the inconvenience caused. Have you had a chance to try the suggested workaround?
Also, could you let me know which version of D5 Render you are currently using? Thank you, and I appreciate your patience.
Muchas Gracias. Seguí las indicaciones y ha funcionado, el problema se soluciono.
La versión que estoy utilizando de D5 Render es 3.0.1.
Ela, today you are my favourite person in the whole world. !!! I wasted so much time on this yesterday and now it is solved in 5 minutes!!
You are the best Ela. For now it seems that the issue has been resolved. But I’ve been having this problem since I used sketchup live plugin in D5, can I use this plugin again? If problem happens again, May I reply to this comment to ask for your help?
Hi @202303052
You’re very welcome — I’m really glad to hear the issue has been resolved.
Yes, you may continue using the SketchUp Live plugin. By the way, could you also let me know which version of the SketchUp LiveSync plugin you’re currently using?
Thank you, and don’t hesitate to reach out anytime.
I already tried deleting the part they mentioned, and also renaming the “usr.ini” file, but the problem persists.
Hola tengo exactamente el mismo problema, lograste solucionarlo? al abrir el usr como indican ni siquiera me sale el texto que debo borrar, estoy desesperado y no encuentro solucion en ningun lado 
I’m sorry for the inconvenience caused. Could you let me know which version of D5 Render you are currently using? Also, have you had a chance to try the suggested workaround?
Hi I am using the 3.0.1 d5 version
Live plugin for Sketchup 2021 (But It works perfectly now, thank you so much!!)
yes I tried the * Rename the local files in the D5 \framework\ folder (MSVCP140.dll & _1.dll) to .old and now it works thank you