Since I inquired yesterday, there has been a problem that I can’t log in.
I turned off the firewall and tried everything.
I sent the log file by support mail.
I’m working fine, too.
I hope it will be done offline as soon as possible.
Hi mate, We sincerely apologize for the login issues caused by server problems, which have now been resolved. Thank you for your patience and understanding. We will continue to provide better service.
Hi D5 Support Team,
Yesterday 08/22/2023 i had problems with login, i worked on my project and at one point it just logout it self, then i did try to login again it showed - NETWORK ISSUE, same think on the yours web site. I’m new D5 user, how can i protect my self in the future?
P.S.: i never had similar issues when i used Lumion or another software…
Thanks,
Hi, smxy,
We sincerely apologize for the login issues caused by server problems, which have been resolved. Thank you for your patience and understanding. We will continue to provide better service.
Hello there.
I’m having the same issue right now 30/09/24 with the NETWORK ISSUE message
The thing is i’m ready to render, but since i can´t login, the sceene does not work at all, for it’s full of pro assets.
I managed to log in once, the it logs out by itself.
Same thing goes with the site, so i do not know if i’m gonna be able lo post this
Login problems here too, please fix this urgently
@estevezarqs @sgi Hi mate, it was a server issue that lasted about 1 hour, and now it has been fixed, please try again to log into D5 Render. Sorry for the inconvenience caused by the problem. Our team is committed to ensuring a reliable and seamless experience, and we have taken steps to prevent such occurrences in the future.
Hello, we apologize for the inconvenience this has caused. There was a server issue earlier and was urgently fixed. You may log in again, and if the problem still persist dont hesitate to contact us. Thank you so much for your understanding 