HELP D5 Shuts down my power supply

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1

Hi everyone,

I’m experiencing a strange and frustrating issue when using D5 Render on my laptop, and I’m hoping someone might have a solution.

My setup:

  • AORUS 5 laptop
  • Intel Core i7
  • NVIDIA RTX 3070
  • Windows (latest updates installed)

Here’s the issue: when I launch and start using D5 Render, the battery stops charging — even though the charger is connected. The laptop doesn’t turn off, but it stops drawing power properly. Performance becomes extremely slow and laggy.

Once I close D5, the only way to get the battery to start charging again is by unplugging the charger from the wall and plugging it back in. Just reconnecting it to the laptop doesn’t work. But this doesn’t solve the issue — it just resets things temporarily. As soon as I open D5 again, the same problem occurs.

I sent the laptop to a technician who stress-tested the GPU and other hardware, and everything worked fine — even at full load — outside of D5. I also tried installing older versions of the software. Version 2.5 seemed to work better at first, but eventually the same issue returned.

Has anyone encountered this before? Any ideas on what could be causing it or how to fix it?

Thanks a lot in advance.

2

Hi @mvictoria.heredia09

I apologize for the inconvenience. Does this occur to all of your files or is it specific? Can you please send the following images:

Suggestions:

  1. Please also make sure that D5 is utilizing your NVIDIA RTX GPU by modifying NVIDIA’s control panel or simply disable your iGPU (if you have one)
    image
    image960×711 49.2 KB
  2. Make sure drivers are updated, or do a clean reinstallation.
    Graphics Driver Clean Reinstallation
    Graphics Driver Clean Reinstallation1298×942 171 KB
  3. Updating your BIOS may also help; some users have experienced uncommon but serious issues with their device while running d5, but were able to resolve them through updating their BIOS.

If none of these suggestions helped:

  1. Please generate a log file + send us your D5 Scene File. You may send it to support@d5techs.com and have it titled ‘Clov-Forum HELP D5 Shuts down my power supply’

Note: Let me know if you have sent it after doing the suggested solutions.

3

Hi Clov,

Thank you for quick response, this issue occurs with all of my files, not an specific one.
I’m attaching the screenshots you asked for below (some info might be in spanish, im sorry)

System Info

image
image824×496 47.6 KB

VRAM

image
image1462×993 303 KB

MEMORY SPEED

Uploading: image.png…

I’ve checked your suggestions, and my bio’s been updated as well as my drivers.
Let me know if it would be of any help to send you any file in particular.

Thank you so much!

4

Sorry, memory speed didn’t attach properly

image
image1127×842 75.5 KB

5

Andd i´ve also attached the VRAM info wrong :see_no_evil:
here you go!

image
image1521×940 278 KB

6

Hi @mvictoria.heredia09

Thanks for sending these images. Everything seems normal based on the images that you have sent. May I know which D5 Render Version you are currently running right now?

  • Please send us your log + scene files, as I have mentioned in my reply above.
  1. You may send it to support@d5techs.com and have it titled ‘Clov-Forum HELP D5 Shuts down my power supply’

0
0694×549 137 KB

*Note: Let me know if you have sent it