Help d5 render

Get Help
1

Hello community,

I have a problem with D5. Before I formatted my laptop, everything was working fine. However, after the format, I couldn’t access the D5 website to download the software. I had to use a VPN to access and download it.

Once I installed the program, it now doesn’t allow me to download the furniture, assets, and materials; I get a network error. I can only download when I activate a desktop VPN, but this is very slow. Before, without needing to use a VPN, I could download everything normally.

Foto
Foto1920×1080 630 KB

2

Hi @diego.pardo, apologies for the inconvenience. D5 asset library requires a stable internet connection as well as other features such as the AI enhancer.

Please are you able to access other websites without a VPN? Does the network error occur only for the asset library? Kindly check if you’re able to use the AI feature which requires internet connection as well.

I recommend updating your drivers, especially the network drivers to resolve the network connectivity issues. Please let us know if this issue persists after the updates.

3

The error occurs exactly in the library and all the functions related to the Internet in D5, outside of the program I can browse the Internet without problems, I have already updated all the drivers and controllers but the problem continues.

4

Hi @diego.pardo I would like to recommend syncing your computer’s local time with the server time.

  1. Open time and Language settings and check if the time server is set to time.server.com

    image
    image884×891 22 KB

  2. If the time server is not time.windows.com, press win+R, enter timedate.cpl, and then update in InternerTime Settings
    5eecdaf48460cde5a66ea584daaee4c5886d54f943d8be5e58e70b814913bc36fa0941a66823e44fec177c308ebd5304355aaa657da6a5ade97950e395f1bd853c9bb55b3a6b9984d9587bc8e44e17d3a54fbf18533052464fb4c8ed7016461c

5eecdaf48460cde5a66ea584daaee4c5886d54f943d8be5e58e70b814913bc36fa0941a66823e44fec177c308ebd53045dcaabb503841e82fbe0783f7482fc18b17397f31c6fbc5bc2f656e41ab53972a7a313b0f90842614fb4c8ed7016461c
5eecdaf48460cde5a66ea584daaee4c5886d54f943d8be5e58e70b814913bc36fa0941a66823e44fec177c308ebd53045dcaabb503841e82fbe0783f7482fc18b17397f31c6fbc5bc2f656e41ab53972a7a313b0f90842614fb4c8ed7016461c972×542 100 KB

If the issue persists, kindly collect and share your log files with us at support@d5techs.com with the Tag Anthony_Forum
Please refer to D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM