Fatal error

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1

Good morning,
I have a problem with the new D5 Render 2.7 update, the program does not work. I can’t either shit an old scene or create a new one.

Fatal error: [File:D:\d5render-ue5_3\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 949]
Rendering thread exception:
Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

0x00007ff7e032e2ba d5_immerse.exe!UnknownFunction []
0x00007ff7dfe7f29d d5_immerse.exe!UnknownFunction []
0x00007ff7dfe7ffb5 d5_immerse.exe!UnknownFunction []
0x00007ff7dfd38443 d5_immerse.exe!UnknownFunction []
0x00007ff7dfd5a6b4 d5_immerse.exe!UnknownFunction []
0x00007ff7e0411d74 d5_immerse.exe!UnknownFunction []
0x00007ff7e04064d7 d5_immerse.exe!UnknownFunction []
0x00007ff7ded744ce d5_immerse.exe!UnknownFunction []
0x00007ff7e081a291 d5_immerse.exe!UnknownFunction []
0x00007ff7e081bd77 d5_immerse.exe!UnknownFunction []
0x00007ff7def17357 d5_immerse.exe!UnknownFunction []
0x00007ff7def148b1 d5_immerse.exe!UnknownFunction []
0x00007ffbc04a7344 KERNEL32.DLL!UnknownFunction []

2

Hello, are you experiencing this issue after updating to 2.7? Does your scene open properly with 2.6? Please show me the hardware configuration of your device.

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image1005×762 179 KB

3

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image1114×798 150 KB

I don’t have any problems with version 2.60. And it’s not a problem in any scene either. I get the error even with a new file

4

Hi! Sorry for this. Please send your log file to me.
This post shows how to collect logs. D5 Support Tool - Get Help / Tech Support - D5 RENDER FORUM
You can share a link here or send your log to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)

5

Hello, I checked your logs and I noticed that you have two video cards. In addition to the 2080, you have a Quadro M4000 , which we do not support at this time. You can try to disable Quadro M4000 , restart D5 again and check if it works.