I recently attempted to activate the free trial for D5 Teams, but after submitting the application, the trial did not appear in my D5 account. Initially, I assumed it was a technical issue, so I logged into my account to cancel the trial immediately. However, I couldn’t find any option to cancel the subscription, which led me to believe that the application had failed.
To my surprise, I later discovered that my bank account had been locked by D5. I’m very concerned and would appreciate it if someone could clarify why this has happened, especially since I only intended to apply for the free trial.
Please assist me in resolving this issue as soon as possible. Thank you for your support.
Hi, thank you for your response. However, I was unable to find any record of the subscription on my account’s main page, which prevented me from proceeding with the cancellation.
My email address is 23004189@siswa.um.edu.my . Could you kindly help me check the current status of the subscription? If the subscription is active, please help me to cancel it. Thank you very much for your assistance.
