Faild to save the preset

[robert.dyalamon]

Continuing the discussion from ‘Faild to save the preset, please try again’:

I have same problem here, I to solve this issue?

[Clov]

I tried it on my end just to check if the issue persists, no replication.

• Please try to sync your local and server time, then try again.

[robert.dyalamon]

Thanks Clov for reply. no not working

[Clov]

Hi @robert.dyalamon

• Where is your workspace folder located?
  

  

• Aside from this issue, can you normally use other AI Tools? How about the online asset library? Can you download normally?

• Please generate a log file and send it to me here in forum. Please also include your email address and region.
  

  

[robert.dyalamon]

Hi Clov,
This is what I have. The TDR - 8.0

Thanks Mate

Robert

[Clov]

Hi @robert.dyalamon

Please refer to the image attached above. You need to click “Collect Logs” and a zipped log file will be generated.

[robert.dyalamon]

I already done that, where is the zipped log file located?

[robert.dyalamon]

Got it. zziplog. send it to you later, I cant send here, file to big.

[Clov]

You may use Google Drive or Wetransfer, you can send it to me privately here.

[robert.dyalamon]

What is your email address? Thanks

[robert.dyalamon]

The link of the files. Kindly check please. Thanks

zziplog

[Clov]

Thanks for this.

May I also know your D5 email address and the region you’re currently in?

[robert.dyalamon]

robert.dyalamon@soilbuild.com . Singapore base.

[Clov]

Hi @robert.dyalamon

Please restart D5 Render and try again.