The actual colour code is not shown when using colour picker in base colour like before. Does anyone facing such issues? Any solution for it??
Hello, from your screenshot, it still works. And in our tests, it also works as normal.
Could you show us a screenshot or photo of the problem you encountered? How does it behave now?
Good morning,
I have the same issue. Does anyone find out how to solve it?
Thank you
Hi, did you make any changes of your base color and base color map, can you clear the base color map, re-import it, and try again? In our tests, it also works as normal.
If the problems still persist, please send the scene to us for troubleshooting, Thanks!
support@d5techs.com
With new updates, we found the problem is solved at our end. Thank you D5.
I’ve run into this too. Sometimes the internal picker in D5 acts a bit weird depending on the lighting settings of the scene, so it doesn’t always grab the ‘true’ color you’re looking for.
If you’re trying to match a specific reference image or a brand color from outside the app, I usually just use a web-based tool like Image Color Picker - Pick Colors from Any Image | TheToolApp to get the exact HEX code and then paste it directly into D5. It’s a bit of a workaround, but it’s much more accurate than trying to eye-ball it when the UI is being glitchy!