Edu License Submid Failed

I am studying architecture for 4 years and during this process I am using D5 Render’s Education License (Thank you for this with love), I was renewing the license every 6 months, but when I entered my information to renew this semester, I received the message “Submission failed. Please try again.” error, I do as I always do, but this problem continues. I need help with this issue.

Hi @1220802906

I apologize for the inconvenience. Have you tried connecting to another network and trying again? Let me know if it works; otherwise, please send me a private message with a screenshot of the data you filled out with the necessary information. Thank you.

Hi, thank you for your attention, I tried again on another network in another location and this time it was successful, thank you for your advice. It worked for me.

Hi @1220802906

Thanks for the update.