D5render 2.11 cannot be installed

As the title says, I can’t install the latest D5render.

① Install D5 Launcher

② Log in to D5 Launcher

③ Install D5Render from “HOME”

④ Download failed

As described above, the installation did not complete successfully, and I am having trouble.

Uninstalling and reinstalling the launcher did not resolve the issue.

I disconnected from the company network and tried using tethering, but the download still failed. Therefore, I don’t think it’s a network issue.



Hi
I had the same situation. Here is my method that worked. You uninstall D5 and the launcher. You delete all the D5 installation folders (users, Appdata, Local and Roaming) really all the D5 folders (except your personal assets folder). You restart the PC. You reinstall the launcher and D5 and it should work.Enjoy !

1 Like

Hi @fujisawa

Please try @dimitry.gossart’s suggestion first, if issue persists, you may try to download the complete package that can be accessed in this link: Download & Installation | User Manual