have been a D5 user for more than a year, and after the new update I haven’t been able to open it.
**D5 Render Version: 2.9.1.0509
**Graphics Card: Intel® Iris ® Xe
**Driver Version: 32.0.101.6078
**Issue Description: When I try to open D5 render pops up and then closes.
Hi @a00836385 Please send a screenshot of your system information from D5. The minimum GPU requirements for D5 are as follows: Nvidia GTX 1060, Intel Arc 3, and AMD RX 6400. It is also important to keep your graphics card drivers updated to avoid compatibility issues, as driver updates often fix bugs and optimize algorithms for your hardware.
Thank your for the answer!
First, it won’t let me past this screen
I’m not sure why it would appear as Unknown
Hi @a00836385, Thank you for sending the screenshot. Your GPU is not supported. Could you please send a screenshot of your Task Manager so we can confirm the available GPU?
Hi @a00836385,
Have you been using D5 on this computer with Intel® Iris® Xe Graphics? Unfortunately, your current GPU is not supported and will not be able to run D5 Render. What is your computer model? We are aware of some cases where the integrated GPU is rather being utilised instead of the dedicated GPU in certain laptop models.
Please refer to the link below for the recommended system requirements for D5.