D5 Subscription Suspended even after payment

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1

Hi D5 Team,

I need a prompt response regarding my Pro subscription. I have already made the payment, yet my subscription is still suspended. I have emailed the D5 support team multiple times, but have received no response. This situation is quite frustrating, especially since I have projects that must be completed. I even reached out to a former colleague for assistance @Leah_Li @vera_hsu1 @vera.hsu.

As someone who has worked with D5 before, I expected a more timely support response.

Thank you for your attention to this matter.

2

Hi @maslu

Can you share with me your email address? You can share it privately via direct message.

3

Sent. Looking forward to your prompt response

4

I have the same problem of not being able to access D5, despite having obtained the trial version with my card, can you help me?

5

Hi @johnittod

I’ll be replying to your direct message, it might be best to continue our conversation and troubleshooting process privately as I may need to collect some personal details. Thanks.