D5 shuts after render completion

Get Help
1

After the image is rendered, the d5 shuts automatically and the images are not even saved.

How to send you the d5 file @Oliver.J , so that you can examine it. Thanks

2

Hi, you can send to ziyin.zhu@d5techs.com. But from your description, it seems that the images failed to render due to crash issue.

3

Just after the renders finished at 100%, the d5 software shut automatically and no renders were saved in the designated folder,

I have emailed you the file. thanks

4

Hi Sohail, the file you sent is not a complete project folder, it lacks the assets folder I think.
Besides, if you render again, will it be successful?

5

please check your email now. thanks

6

Hello, we tested the file you sent, and rendered a 2k video with no problem. By the way, how much RAM do you use on your pc? If 16Gb, it may be not enough, because it can reach 20GB when being opened on our test machine.
If the problem remains, please let me know whether you rendered a video or photo, and the output resolution.

7

hi oliver,

I have 64 gb ram. I am trying to render 2k image, but still facing the same problem

8

Hi Sohail, please check the private message I sent you, we may need more information for further troubleshooting.