Hi all!
D5 Render’s SketchUp Live Sync was functioning perfectly until today. When I attempted to load my SketchUp 2024, it keeps failing, displaying an “Unsigned” error each time it starts.
I’ve tried every possible solution I found in the forums, including reinstalling the plugin and SketchUp, as well as deleting the file located at:
C:\Users\mypc\AppData\Roaming\SketchUp\SketchUp 2024\SketchUp\Plugins\su_to_d5render, but nothing has worked.
Can you please help?
This is what Ruby Console tab saying:
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_to_d5render/ruby32/SUEX_D5Converter.so: warning: undefining the allocator of T_DATA class swig_runtime_data
Error: #<JSON::ParserError: unexpected token at ‘’>
C:/Program Files/SketchUp/SketchUp 2024/Tools/RubyStdLib/json/common.rb:216:in `parse’
C:/Program Files/SketchUp/SketchUp 2024/Tools/RubyStdLib/json/common.rb:216:in `parse’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_to_d5render/su_to_d5render.rb:164:in `load_d5_config_item’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_to_d5render/su_to_d5render.rb:2005:in `init’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_to_d5render/su_to_d5render.rb:2042:in `module:D5Main’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/su_to_d5render/su_to_d5render.rb:1923:in `<top (required)>’
C:/Program Files/SketchUp/SketchUp 2024/Tools/extensions.rb:197:in `require’
C:/Program Files/SketchUp/SketchUp 2024/Tools/extensions.rb:197:in `load’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/d5_converter.rb:58:in `register_extension’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/d5_converter.rb:58:in `module:D5Converter’
C:/Users/Hashem/AppData/Roaming/SketchUp/SketchUp 2024/SketchUp/Plugins/d5_converter.rb:29:in `<top (required)>’
Hi there sorry for the inconvenience. Just to be sure, I will instruct you on how to clean reinstallation of your SketchUp Plug-in (assuming that you have missed some steps). Nevertheless, I will forward this issue to our team so we can give you the best possible fix if a clean reinstallation doesn’t work.
The routine for complete reinstallation is this:
Enter ‘%appdata%’ in the search bar to find the ‘su_to_d5render’ folder in ‘Sketchup-Plugins’, and delete the folder to uninstall the plugin entirely and then reinstall, then restart the PC to check the result.
