I am facing an issue where D5 Render automatically closes a few minutes after launching, even when no files are opened. The software shuts down on its own without any error messages or prompts.
System Details:
GPU: NVIDIA RTX 3050 4GB
Troubleshooting Steps Already Tried:
Reinstalled D5 Render
Tried older D5 Render versions
Installed previous stable NVIDIA drivers
Ran D5 Render as Administrator
Disabled background applications and antivirus
Cleared D5 Render cache
Despite these efforts, the issue continues and D5 Render automatically closes shortly after opening.
Clov
June 19, 2025, 11:26pm
2
Hi @shubhamgupta3701
I would like to request a video recording of this particular issue. Additionally, Please send us the following screenshots:
System Information
VRAM
Memory Speed
Clov
June 22, 2025, 11:02pm
4
Hi @shubhamgupta3701
Thanks for sending this information. Can you please check if D5 Render is utilizing your RTX GPU instead of the integrated one?
Try to check in the NVIDIA Control Panel
Or simply disable your AMD Radeon GPU temporarily
Hey, @Clov
The Nvidia Settings are set to High Performance - Dedicated Gpu
Disabled the integrated graphics and run D5 Render
But , the problem is still the same.
Clov
June 24, 2025, 12:33am
6
Hi @shubhamgupta3701
Alright. Can you generate a log file for us? How to use Support Tool? | User Manual
You may send it to me privately via Direct Message here in Forum
