D5 Render 3.1 - Account logs out automatically when opening any project (Cannot log in: “Bad Request” / “Unknown error”)
D5 Render Version: 3.1.0
Operating System: Windows
Issue
After updating to D5 Render 3.1 , my account is automatically signed out every time I open a project.
The launcher shows that I’m logged in, but as soon as the render engine finishes loading the model, D5 logs me out. Once inside the application, I cannot log back in.
Login attempts always fail:
- Email + Password → Red banner: “Bad Request”
- Google Login → Red banner: “Unknown error”
Both methods fail consistently. Screenshots are attached.
Troubleshooting already performed
- Completely uninstalled D5 Render.
- Manually deleted:
%APPDATA%\D5Render%LOCALAPPDATA%\D5Render- Temporary folders.
- Performed a clean reinstall.
- Ran D5 both as Administrator and as a normal user.
- Opened the project from inside D5 instead of double-clicking the file.
None of these steps solved the issue.
Similar report
This appears to be the same issue discussed here, where the D5 team mentioned they had received similar reports and were investigating:
“Can’t log in with 3.1”**
Files attached
- Log file generated with Collect Logs
- Screenshots of both login errors
Request
Could you please provide a download link for D5 Render 3.0.1 ?
I currently have active client projects and need a temporary workaround while this issue is being investigated. I can install version 3.0.1 in a separate directory.
Thank you in advance.