D5 render 2.10 ai problem (not working)

With the D5 2.10 update, AI is not working. It just stays at ‘WAITING’ and no action is taken. I tried a few methods and the only result was connecting via VPN. But I can only run the PAINTING feature. The ENHANCER feature is still not working.

I am connecting from Antalya, Türkiye.

furkanahlat0713@gmail.com

Samething in canada this morning

Hi @ginotv @Furkan

Can you please try to use AI Enhancer now and see if it is working normally? We recently had a server issue which was immediately repaired. Thank you.

Hi,
It’s better this morning but the waiting time seen a bit longer since the 2.10 version. Thanks for your support!

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We expect you to fix this situation. We are experiencing problems with the latest update in our country. We expect you to report this problem to the authorized persons.

for me it fix this morning, work fast and reliable,

thx for the fix

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Hi @guneygultekin

We have reported this issue to our team (authorized person) and have advised you to whitelist our IP Addresses that I have provided via Direct Message. You can follow this link for a tutorial on how to whitelist if you don’t have an IT Department to provide you with that assistance.

Can you share your whitelist IP address for me too?

Hi @Furkan

Please check your DMs. Thank you.