D5 render 2.10 ai post-processing not working

“I have a problem with AI Enhancer. I tried replacing it with a WiFi hotspot from my cellphone, but it still didn’t work. I am using my company’s desktop, and I already tried turning off the proxy, but it still didn’t work. Please help!”


Hi @hengling090516 apologies for the inconvenience. Are you still facing issues with the AI features? Could you please confirm your location and if you are able to download assets from the asset library successfully?

Hi @Anthony_D5 . apologies for the delayed response. I’m still facing issues with the AI features. I’m currently living in Phnom Penh, Cambodia. As for the asset library, I can normally download all assets.

Hi @hengling090516

I’ll send you our IP Addresses via DM, you may need to whitelist these addresses. Thank you

Thanks for your response, but I’m very new to this IP address thing. Can you tell me how to do it?

Hi, can I get a white address too?
I’m having the same problem, the asset download is fine, but the AI post processing is not working. It’s stuck.

Hi @hengling090516

I think this video will help if you don’t have an IT Department.

1 Like

Hi @sw1261.kim

I’ll send you our IP Addresses via DM