D5 Lite not working

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1

Hello, I’ve been trying to render with D5 Lite for almost ten hours and it’s completely stuck on “waiting”. Or it just goes back to zero without progressing. Thank you for your help.

2

Hi @julienfischel

Thanks for reporting this, and I’m sorry for the inconvenience caused. Please help confirm the following:

  1. How stable is your internet connection? Are you connected to a VPN or corporate network? If yes, try disconnecting and testing again.
  2. Has this “waiting” issue happened before, or is it the first time?
  3. Do you get any error message or prompt, or does it just stay on “waiting”?
  4. Can you send a screenshot of the screen where it gets stuck? That would help a lot.
  5. Does it happen with all projects or only a specific one?

I look forward to your response.

3

Last night I received several alerts: “Server busy, please try again later.” Then it stopped working. My internet connection is very good, and D5 render works fine.
This morning it’s working again after a long wait, stuck on the “waiting” screen. No error message.

4

Hi @julienfischel

Could you please share your log files and, if possible, the scene file where the issue occurred?

Kindly upload them to WeTransfer and send the download link to support@d5techs.com. Please tag me in the email and include the link to this forum post for reference.

Thank you very much for your patience.

5

yes but please remember me where to find the log file?

6

Hi @julienfischel

You can collect your log files from your D5 Launcher > Help > Collect Log Files

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Alternatively, you can also refer to our User Manual here: https://docs.d5render.com/user-guide/hardware/how-to-use-support-tool

7

Hi @julienfischel

Thank you for your patience. We have received and reviewed your logs. Could you please confirm the following:

  1. Whether the issue is specific to a single project file or occurs with other files as well?
  2. The time of the specific abnormal situation
  3. Are you encountering an abnormality in the process of AI image generation? (If the AI image generation process is fine) Then, is it okay to preview/download the AI-generated image?
  4. Is the asset library function in Lite also normal?

Additionally, please run our network test tool. I will send it to you privately—once completed, kindly share the results with us.