D5 Lite AI Generation Failed / Blurred Output — Third-Party Model Provider Overloaded

[looklab]

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Hi, I am using D5 Lite AI Generation and I repeatedly experience two issues.

First, some generations fail with the message:

“The third-party model provider is currently overloaded. Your D5 credits have been refunded.”

Second, when the generation does not fail completely, the output sometimes appears extremely blurred / foggy / low-detail, as if the AI process gets stuck at a preview or incomplete generation stage. The image becomes almost unusable, with no clear architectural details, even though the source SketchUp/D5 view is normal.

Could you confirm whether there is currently a provider-side issue, regional routing problem, or known outage affecting D5 Lite AI Generation?

Also, could this blurred output be related to the same third-party model provider overload, or is it connected to my local system / GPU driver compatibility warning?

My system shows this warning in the D5 Support Tool:

“Current GPU driver and system version are incompatible. Please downgrade GPU driver to 31.0.15.31.00 or below, or upgrade system to Windows 10 v21H2 or higher.”

However, my Windows version is already Windows 10 Pro 22H2, build 19045, and the same system was working before without changing the driver manually.

Could you please advise whether this is a known D5 Lite AI issue, a support tool detection bug, or something I should fix locally?

Thank you.

[alper.tuna]

Hi, I’m experiencing exactly the same issue. Since today, every D5 Lite AI generation either fails or gets stuck with an extremely blurred/foggy output like a preview image that never finishes. It affects all scenes and projects. Restarting the software and PC did not help. Could the D5 Lite servers model provider currently be overloaded? It would be helpful if the team could confirm whether this is a known issue or outage. Thanks.

[benblaney.side]

I have the same ongoing issue. I hope this is addressed soon.

Edit: I opened a backup file and D5 Lite is rendering again like normal. Quite strange, although this didn’t fix the issue yesterday. I hope you get to the bottom of this.

Edit 2: Back to the same issue. Unfortunately I think the support team have just finished work for the weekend so it’ll be Monday before this gets looked at.

[coskunfa]

We have the same problem with different computers.

[andrey.kim0701]

I have the same blurriness.

[Clov]

Hi @andrey.kim0701 @benblaney.side @andrey.kim0701 @coskunfa @alper.tuna

I apologize for the inconvenience. We’ve already fixed the issue; can you please try again and test it?

[looklab]

Hi,

The issue seems to have been resolved. The AI tools are now working properly. If you are still experiencing problems, uninstalling and reinstalling the D5 Lite plugin may help.

Thank you.