D5 keeps on logging me out

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1

I log in.

I start rendering.

Only to realise I’ve been logged out after the rendering is completed.

This has been happening throughout the day.

2

Hi @patricia.d

There are multiple reasons as to why you’re getting logged out.

  • A D5 account only allows one active session at a time. If your account is logged in on another device, you will be automatically logged out when the session is verified during rendering
    Suggestion:
    – Ensure your account is not being used on other devices. You can view and manage logged-in devices in MySpace

  • D5 verifies account permissions and accesses online assets before and during rendering. Major Network fluctuations can interrupt this verification process, triggering automatic logout
    Suggestion:
    – Ensure a stable internet connection during rendering. The 2.10 version has optimized this issue, allowing minor internet fluctuations.
    – Try to connect to another network and see if the issue persists.

  • Mismatch between launcher CID and render CID, or empty/ corrupted cid.dat file can cause identity verification failure, leading to logout
    Suggestion:
    – Navigate to %localappdata%\d5_launcher directory, delete the cid.dat file, then restart D5 and log in again