My D5 is stuck on this screen does anyone know how to fix this? I have uninstalled but nothing changed. Here are my system requirements:
Processor AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz
Installed RAM 16.0 GB (15.3 GB usable)
System type 64-bit operating system, x64-based processor
1 Like
Hello,
sorry for your situation. Please show me your system info. What’s your current graphics card driver version?
Hi! Sorry for your issue.
Which version of D5 are you currently using?Which version of D5 was originally used to create this unopenable file?
If you edited your file with D5 2.7, did you add scatter assets to the scene?
Have the same problem after update D5 2.7.1.0463. And yes, I used scatter assets to the scene before.
Hello. Thanks for the reply. Please send us your entire scene file. We will try to fix your file.
You can share a link here or send your file to our email. (support@d5techs.com, please describe the problem and attach the link of this post to your mail)