"D5 is not available" after installation. (vectorworks)

Hello,
unfortunately D5 is saying “D5 is not available, please try later” after installation.
I use Vectorworks 2025 with Windows 11.
I have already tried uninstalling and reinstalled everything…
What can i do?
Thanks

Hi @holzbein.design

I apologize for the inconvenience. Can you please share the following:

Hello.

image

Unfortunatelly i cannot find zhe menu of your first Screenshot… If its really important, please give me a hint.

image

Hi @holzbein.design

It’s a screenshot of your D5 Render Welcome Page. We would like to know which version you are currently running, since the VW plug-in only supports D5 Version 2.7 and above.

Have you tried reinstalling the Plug-in completely? Please follow these steps:

  1. Search for D5LiveSyncForVectorWorks.vlb and D5LiveSyncForVectorWorks.vwr in your local directory.

  2. Delete these files.

  3. Then reinstall the plug-in

Let me know if this helps. Thank you.