"D5 is not available" after installation. (vectorworks)

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1

Hello,
unfortunately D5 is saying “D5 is not available, please try later” after installation.
I use Vectorworks 2025 with Windows 11.
I have already tried uninstalling and reinstalled everything…
What can i do?
Thanks

2

Hi @holzbein.design

I apologize for the inconvenience. Can you please share the following:

3

Hello.

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image1758×1008 311 KB

4

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5

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image814×646 95.3 KB

6

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image667×808 32.7 KB

7

Unfortunatelly i cannot find zhe menu of your first Screenshot… If its really important, please give me a hint.

8

image

9

Hi @holzbein.design

It’s a screenshot of your D5 Render Welcome Page. We would like to know which version you are currently running, since the VW plug-in only supports D5 Version 2.7 and above.

Have you tried reinstalling the Plug-in completely? Please follow these steps:

  1. Search for D5LiveSyncForVectorWorks.vlb and D5LiveSyncForVectorWorks.vwr in your local directory.

  2. Delete these files.

    f008825a221a3ceb089fed30f04cacad
    f008825a221a3ceb089fed30f04cacad989×291 26 KB

  3. Then reinstall the plug-in

Let me know if this helps. Thank you.

10

Hello,
i tried deleting an dreinstalling, but it has not changed.

11

Where can i find this page…

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12

Hi @holzbein.design

Simply open your D5 Render application.

13

Hi again,
i dont have any application, thats the problem. I have just the Plugin on Vectorworks.

14

Hi @holzbein.design

Oh, I was assuming that you had D5 Render. Since D5 Render Plug-in is only a means of connection between the two software. You cannot use D5 when you are only using the plug-in; you need to install the software itself.

Given that your device fits the minimum standard of our application.

15

ok. Could you send me a link?
Does it cost anything?

16

I have already found it…
Does it cost anything for me or is it with vectorworks included?

17

Hi @holzbein.design

You can download it on our official website: D5 Render | Real-Time 3D Rendering Software

  • You can download it for free but some features is restricted with Community Version. You can learn the difference between Community Version vs PRO Version in this link: Pricing | D5 Render
18

Hello again,

i am interested in buying the abo of D5 Render for Verctorworks.
I just came up with my business an d wanted to ask if you could make me an offer for business starters?
Best regards,
Chris

19

Hi @holzbein.design

That’s already our standard and fixed prices on PRO and TEAMS License.

  • For more information regarding TEAMS Subscription/License, please contact our sales team sales@d5tech.com