My existing/new D5 files won’t even open, they load until 99% then the whole program closes. I’ve tried reinstalling, increasing the TDR value, same problem. Below u can find my device specifications!
Thanks in advance,
Yll.
Hello, @ys58311
Sorry to hear this, may I know what D5 Render version you are currently using? Is this the only file that has this kind of issue, or is this happening to all of your files? If you try to create a new empty scene, can D5 run normally? Was there anything unusual when you saved this file before? Could you please provide me with the screenshots of the following references? System information, and GPU usage while opening your file.
Thank you
I’ve been having this problem since I got the 2.8 update, currently I have the old version 2.7.1. I can’t even create a new empty scene, it will load until 99% and will close.
Hello,
Thank you for providing all this information. It seems like there’s a hardware issue on your end that needs to be resolved first. I have already forwarded your case to the dev team. This is in connection to your laptop which has a dual GPU system. Your CPU has an embedded GPU that is being read as your dedicated GPU. However, it only has 2GB of memory, which is below the minimum requirements of D5, while your NVIDIA GeForce RTX 3050 is being read as your shared GPU. I will get back to you once we have a solution for switching your shared GPU to your dedicated GPU.
While waiting for the dev team’s response, could you please do a quick run test for me?
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Go to your device manager and check if you disabled your RTX 3050 GPU.
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Could you please check if your GPU has been plugged properly?
Thank you.
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