D5 crashing recently

[kheng]

Hi,

I have been having an issue lately with the following error:

The UE-d5_immersive Game has crashed and…
Fatal error!

[ela]

Hi @kheng

Sorry for the inconvenience this caused. is this the first time you encountered this? The error “The UE‑d5_immersive Game has crashed … Fatal error!” is actually a known issue in D5, often related to either scene complexity (large files, heavy assets, dense scatter/vegetation) or hardware/environment problems (GPU/VRAM overload, outdated drivers, multiple GPUs).

To help us diagnose the issue more accurately, could you please provide the following information:

1. Your D5 client version and system info (accessible via D5 Launcher → Settings → System Info)
   

   

2. Your hardware details from Task Manager (CPU, GPU, RAM, VRAM usage)
   

   
   
   
   

[kheng]