D5 crashes when Syncing file from 3dsmax

Good evening

I’m having the following problem: when I use Sync and Live Sync, my files started closing for no reason. I tried deleting the F2 folder, updating the drivers, updating 3dsmax, and clearing the files from both D5 and 3dsmax, but the file still keeps closing when I use Sync. In a moment of desperation, I deleted the trees, and it didn’t work. Then I deleted the car paths, and it worked! Two days later, I added the low-poly cars, with custon path and the problem happened again. What could be happening? The VRAM is at 33 percent, the RAM is at 45 percent, the GPU is at 20 percent, and the memory speed is at 3200. I use the cars a lot, so this is something that’s worrying me. ( obs both were custon paths with cars from d5 library)

Thank you

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Please provide us with the following information/files:

  • Does the crash only happen to a specific file?
  • 3dsMax Livesync Version? Send us a screenshot.
  • A video recording is highly suggested.
  • D5 Render Version
    2.11 Build Version

Please try to open an empty D5 project, then click Start Sync in 3dsMax and check if crashing occurs.

  • If this is only happening to a specific file, please send us your 3d Model File & D5 File for further troubleshooting. You may send it to support@d5techs.com and have it titled Clov-Forum D5 crashes when syncing file from 3dsMax
  • We also need your log files; send them in the same manner as the files mentioned above.