D5 crashes since updating to 2.11

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Please can I ask for your help urgently, as I have been unable to work since the week-end. D5 crashes since updating to 2.11 and I haven’t been able to get on with any of my projects. Please can you help . I have e-mailed my logs to your support desk.

I look forward to hearing from you.

Kind regards

Monique

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2

Hi @Monique60

Upon inspection your Log Files, it seems that you’re still using NVIDIA Driver Ver 561.09, which was released last September 2024. I recommend updating your drivers and checking if the issue persists.

  • You may update via NVIDIA App or their Official Website

Let me know the results.

  • If the issue persists, please send us your Scene File. You may send it to our support email and please title it with 2.11 Clov-Forum D5 Crashes since updating to 2.11
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Hi Clov,
I understand that you will need to remote access my PC. I have been unable to work all week because of the crashes. Please could you give me a date and time when you will be able to remote access. It doesn’t matter what time of night it is in the UK. I work from home so can just set an alarm. I am desperate for your help. Kind regards
Monique

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[Update] Log files are collected, and the User has reverted to 2.10.2, which works normally. The crash occurs even with empty files or new D5 files, this issue is currently investigated.