D5 Render Version: 3.00
Graphics Card: RTX 3060
Issue Description: CRASHING
Thank you for reaching out, and I apologize for the inconvenience. Could you please provide a few more details about the crash you’re experiencing? Specifically, it would help if you could let us know:
- When exactly does the crash occur?
- Does the program close suddenly, or do you see any error message or crash notification?
- Are you running D5 Render as administrator, and does the application have full system permissions?
In addition to the details previously requested, could you please also provide the following:
-
D5 System Information
-
Hardware usage from Task Manager
Thank you for your cooperation. I look forward to your reply.
Hi ela,
Thank you for giving time to my concern.
It happens everytime I load a new blank project in D5. I dont run it as admin.
I hope you could help me find the solution in this issue. Thank you.
any answer to this?
Hi
Does the crash just happen after the 3.0 update?
Could you please collect a log file and send the generated log file to us(support@d5techs.com)? Please tag ‘Forum issue’ in the Subject and attach link to this post in the email.
Please also check the integrity of the software in the Support Tool.
Thanks for your help.
Does the crash just happen after the 3.0 update ? @lubianojunielc23
Also,please click ‘Collect Logs’ and send the generated zip file to us. Thanks
I am not sure if it happened after the 3.0 update, Its my first time to use D5.
Here is the zipped log
zziplog.zip (695.1 KB)
thanks, we received.
Please try to reinstall&perform a clean installation of your graphics card driver, you can follow steps in this post: How to view and upgrade graphics card driver? | User Manual