System Information
Manufacturer:CASPER Computer Systems
Model:EXCALIBUR G920
Operating System: Windows 11 Pro 64-bit (Build 26200)
BIOS Version: CP221
DirectX Version: DirectX 12
Despite these strong specs, D5 constantly freezes, crashes, and sometimes completely shuts down the system.
I’ve already updated all drivers, reinstalled Windows several times, and tried every optimization I could find — but the issue still happens.
We recently bought several new laptops for our office, and none of them can run D5 stably, even though the hardware should be more than enough.
Please help us understand why this keeps happening. We really enjoy using D5, but if this issue can’t be solved soon, we might be forced to switch to another rendering software.
We have many ongoing projects and are getting stuck because of these crashes.
I apologize for the inconvenience. Please confirm the following:
Does the issue occur in all files, or is it specific to one?
Have you tried opening an empty file or a Demo Scene File?
It is not normal for D5 to cause system shutdowns. Crashing and freezing usually occurs whenever files are too heavy for your VRAM to handle. You can share to me the following images:
Devices with Intel Core i9-13900K/KF/KS/HX and i9-14900K/KF/KS/HX processors running D5 and other DX12 software may experience flashbacks, crashes, 99% loading freeze, and pop-up messages indicating “Some DLL files in the system are missing” or “Program startup failed”. Since Sept 2024, Intel has released updates; hence, we recommend having your device’s BIOS updated.
You may also try to check the following:
NVIDIA Control Panel Settings
Laptops have built-in applications unique to their brands, for ROG Laptops they have Armoury Crate; HP has Omen Gaming Hub
Additionally, Gaming Laptops are reliant on being plugged in to activate Turbo Mode; Personally, I am using a ROG Zephyrus G14 Laptop with 8GB of VRAM only, the experience is smooth whenever Turbo Mode is activate (which is completely normal)
Hello, thank you very much for your reply. But it’s still not working — I’ve tried everything mentioned on the forum. Additionally, I’m sending the collected log files, and if you’d like, you can even connect to the computer remotely. We’ve set up a new system and are using it with six licenses. These ones aren’t working, and we’re really in a difficult situation. I’ve attached the screenshots, including the one showing the screen when the computer froze. I hope we can resolve this issue.
System Information
CPU:Intel® Core™ i9-14900HX (32 cores, ~2.20 GHz)
GPU: NVIDIA GeForce RTX 5070 Ti Laptop GPU – 12 GB GDDR6 (Driver 32.0.15.8129, WDDM 3.2, WHQL Certified)
RAM:64 GB DDR5
Storage / Page File: 13,539 MB used / 60,878 MB available
