D5 Closes when Opening a file

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1

HI Tech Support,
D5 Closes when opening a file. Im using the new version of D5. What can I Do? Please Help.
i9 14900k Processor
Gpu: 4090 Matrix
Ram: 64Gb

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2

How big of a file are you trying to open? Does it happen with every size of file? I used to have that problem when trying to open very large files like the “Villa with a Swimming Pool” Demo Scene from the D5 Welcome Screen. I only had 32GB of RAM on my i7 3070TI laptop. Once I up to 64GB the problem stopped. I figured out my system issue by watching Task Manager Performance tab and seeing my memory max out. Maybe that can help you troubleshoot.

3

Hi @1clickdesign

I apologize for this issue. Can you please try to update your BIOS and see if it resolves this issue? Thank you.
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