D5 AI Enhancer Not Working

Vera_Hsu · August 30, 2024, 6:29am

Glad to hear you solved the problem. If you ever have more questions or need assistance, feel free to reach out.

asia.indiawebmaster · October 25, 2024, 10:06am

The AI enhancer doesn’t work!!! I pushed for this software because of it’s AI capability but it keeps failing to upload image. Please help!!!

Anthony_D5 · October 25, 2024, 11:30am

Hi @asia.indiawebmaster , I am sorry for the inconvenience this has caused you. Kindly ensure you have a stable internet connection or restart your router and attempt the operation again. Please let me know if the problem persists. Thank you

asia.indiawebmaster · October 28, 2024, 5:05am

Leah_Li · October 28, 2024, 6:59am

Hello @asia.indiawebmaster

Sorry for the issue.

May I know your D5 account, your region and network operator please? You can send a DM to me. We will check this issue further.

By the way, just confirmation, are you using a company network? Does your company have encryption or antivirus software? If so, please turn it off for now. You can also try connecting with your cellphone’s Hotspot to see if the problem persists.

You can also try to switch the proxy setting from OFF to ON to check the result.

Thank you for your patience and understanding.

asia.indiawebmaster · October 28, 2024, 2:14pm

Thank you, soo much!!! It worked!! It was the company network all along!!

Leah_Li · October 28, 2024, 2:18pm

Oh, cool, how did you fix it? By switching the proxy setting from OFF to ON or turning off encryption/antivirus software?

Looking forward to your response.

asia.indiawebmaster · October 29, 2024, 5:51am

None of that. I just used my mobile hotspot, and it worked! I think its company network has some sort of firewall/web control, that I have no control over.

Leah_Li · October 29, 2024, 6:32am

Thank you

alshamilalraeda2018 · May 20, 2025, 9:58am

i hv recently purchased d5 render pro version…and now im having some issue with ai post production.The ai style transfer,ai image enhancer, ai inpainting …these ai features still not working for me.its shows like buffering and i have to click the ai enhancer again and again…

Clov · May 20, 2025, 10:02pm

Hi @alshamilalraeda2018

Please try the following:

Try connecting to another network (Mobile Data, etc.) or perhaps using a VPN? If using the AI Tools is successful while using another network or VPN, then you might need to whitelist our IPs.
Please try to sync your server time with your local time.

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msshovon9 · December 3, 2025, 1:51am

MY D5 AI IS NOT WORKING AFTER 50 PERCENT

ela · December 3, 2025, 6:14am

Hi @msshovon9

Sorry for the inconvenience. Please try saving your project first, lowering the image resolution, and making sure your internet connection is stable. If you’re using a work or school network, there may be firewall restrictions affecting the AI feature. You may also try switching to a different network—such as a mobile hotspot—to check if that solves the problem.

Could you also let us know what specific AI feature you used? If possible, please share a screenshot of where it stops at 50%. Are the other AI features working normally on your side?

The issue usually happens when the internet connection is unstable, the image resolution is very large, the project isn’t saved, or there’s a temporary server issue. Thank you for your understanding.