D5 account logged out

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1

I can’t work because the account in each moment logged out from me despite my internet connect is good

2

Hi @solimanoculus

Are you still experiencing this issue? Normally, the cause of your account being logged out may be:

  • Someone is logging it in on another device
  • Frequent Internet Disconnection

If you’re still experiencing this issue, please let me know. I may need to collect your log files.

3

yes each time i use the account logged me out, no one use my account, just me

4

Hi @solimanoculus

Please send your log files, you may send it to me privately here in forum.

2.11 Logfiles
2.11 Logfiles1070×642 50.3 KB

Additionally, Please check:

  1. C:\Users\xxx\AppData\Local\d5_launcher > open cid.dat > send us a screenshot

459×592 8.86 KB

2. Then check your registry editor specifically Computer\HKEY_CURRENT_USER\Software\D5 Render\usa > try to check the value of CID if it is the same as the one from your AppData.

2560×1440 126 KB