I have already updated my graphics driver and have done every other updates, regardless when i press render, it crashes with no warning or anything. i reinstalled it and my windows all over again but the issue persist.
Apologies for the inconvenience. Is this the first time this crash has happened? Could you also let us know which version of D5 client you are currently using?
Additionally, please share your system information (CPU, GPU, RAM, OS), so we can better understand the issue. You can refer to the images below to guide what to include. Thank you.
Thanks for sending the details. Could you confirm, is this the first time this crash has happened?
Also, could you try creating and rendering a new, simple file to see if the issue is file-specific? Does the crash still occur on a basic scene? Thank you.
No this is not the first time, it happened before. I just tested it right now with a different project (no materials or heavy obj), it tries to render but towards the end it crashes.
I’ve also sent the log file to the technical support email address last week but no answer
Got it. Could you please send me privately the email address you contacted us with? That way we can follow up on your case more directly. Thank you so much 