City Satellite Map disappears when moving project to laptop

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1

I made the city on my main computer. It was working fine, downloaded everything. I copied the project to the laptop to work on the go, and now it is not showing the Satellite. A red block of white text appears on the top right, saying “Resource pack download failed”. What can I do?

Appreciate the guideline.

Thanks.

2

Hi @Raivata

Sorry for the inconvenience. To help us narrow this down, could you please check and confirm the following:

  1. Are you logged into the same D5 account on both the main computer and the laptop?
  2. Is the laptop connected to a stable, unrestricted network (no proxy, VPN, or corporate firewall)?
  3. Does the issue occur with all Cesium/Satellite data, or only with this specific project?
  4. Did you copy only the project file, or also the D5 workspace/cache folder?
  5. Does the message appear immediately when opening the project, or only when the satellite data tries to load?

If possible, please also provide a screenshot or short screen recording of your workflow, showing the error message on the laptop. Thank you, and I look forward to your update.

3

Thanks so much for the help!

I finally tracked down the problem—it was a simple case of the ‘D5 Workspace’ folder being mapped to the wrong location. Once I moved it from my external drive to my local drive, all the issues cleared up.

I love D5 Render and really appreciate how the team actually listens to what the community asks for. Not every company does that, and it makes a huge difference!

All the best,

Raivata Das

4

Hi @Raivata

Thank you so much for the update — I’m really glad to hear you were able to track it down and resolve the issue.

We truly appreciate your kind words about D5 Render and the team. Feedback from users like you is what helps the product keep improving.

If you run into anything else or have questions in the future, feel free to reach out anytime. :saluting_face: