Change email

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1

I need to change the email account because the personal account of a former employee of the company was used, I need to change it urgently.

2

Hi @ericadrian288,

I would like to collect some additional information from you in order to proceed with this request.

Please provide the following:

  1. Proof of purchase (invoice or receipt) for your D5, if you have a D5 Pro subscription.
  2. A screenshot of your ‘My Space’ login page.
  3. The new email address you would like to switch the binding to.

This information will help us confirm that the application is from the correct user. Thank you!

1 Like
3

ok! Where should I send them?

4

Need to do this as well. Where can the account info be sent?

5

Hi there @polyarchllc

You may send it to me via Direct Message here.

  1. Proof of purchase (invoice or receipt) for your D5, if you have a D5 Pro subscription.
  2. A screenshot of your ‘My Space’ login page.
  3. The new email address you would like to switch the binding to.
  4. Reason

Thank you.