Change email address

Get Help How to
1

Dear D5 team;

can we change the email used on D5 pro license?
I want to change it from my personal email to my studio email

try to search it on forum and FAQ, cant find any topics about it

regards
Iwan

2

Sorry, currently we do not support changing D5 accounts’ emails. If this is urgent or necessary, please tell us the reason and I will escalate it to our related department.

Thanks,
Oliver

3

Hi Oliver,

sorry for late reply

on my case, its necessary, as we’re tyding up all of license we owned into 1 email account for the sake of internal inventory on our studio. will be help so much if the license transfer is doable.

also, can 1 email account have several license?

regards
Iwan

4

Hi Iwan, sorry that we do not support 1 email with several licenses yet.
But considering your scenario, we decide to help you change email address.
Please check your private message and share with me your related information, thanks!

5

hola buenos dias, ya hay forma de cambiar el usuario de correo por otro… el despacho donde laboro tenemos dos correo con acceso… pero necesitamos cambiar unp de ellos, que tiene acceso ya que la persona no va seguir laborando.

6

Hi there,

It is certainly possible but we may need further information of the account for security purposes such as:

  • For PRO Users

  1. Proof of Purchase (Invoice or Receipt)

  2. Screenshot of their MySpace page in D5 Render Website

    myspace
    myspace1052×667 144 KB

  3. New Email Address

  4. Reason for the Change

  • For Community Users

  1. Screenshot of their MySpace page in D5 Render Website

    myspace
    myspace1052×667 144 KB

  2. New Email Address

  3. Reason for the Change

IMPORTANT NOTE: Please direct message me the personally information that are being mentioned for security purposes

7

Hi!! I need change my email address to apply to d5 student. How do i do it?

8

Hi @orianacandia3

If the purpose is for you to apply to our Educational License, then, it might be best for you to create a new D5 Account using the Educational Email then proceed to apply.

9

OK THANK YOU, WHEN I MAKE A NEW ACCOUNT, DO I HAVE TO INSTALL THE PROGRAM AGAIN?

10

Hi @orianacandia3

No need, you just need to log out of your previous account then log-in with your new account (with education email).