When I run the program, it prompts me to authenticate the student license, but it’s not working with my account. Can you please tell me how to resolve this?
’ 20192163@edu.hanbat.ac.kr ’ is my student license e-mail.
Hello @20192163 ,
Thank you for getting in touch, and I apologize for the inconvenience. After reviewing your account, it appears that you did not apply for our Educational license. Instead, you have the community edition with an 8-day pro gift. Let me provide you with a summary of your account activity: You created your account on 08/14/2024 and received a 3-day Pro gift as part of our new sign-up promotion, which expired on 08/17/24. Subsequently, you participated in our personalized questionnaires program on 08/21/24 and were granted 5 days’ worth of pro access, which expired on 08/26/24. In summary, you currently have the community edition with limited access to our premium features.
You still have the option to apply for our Educational license using the following method: Education Version FAQs | User Manual
You can also directly apply for our premium versions with unlimited access to our features, assets, and libraries.
I hope this answers all your questions. Please feel free to contact me if you need anything else.
Thank you.