Cant save preset issue

amirul1 · September 10, 2025, 10:18pm

Hi i have an issue of failed to save preset.

Clov · September 10, 2025, 11:25pm

Hi @amirul1

I tried it on my end just to check if the issue persists, no replication.

Please try to sync your local and server time, then try again.

image884×891 22 KB

amirul1 · September 11, 2025, 6:57am

Still same, i still cannot save the preset.

Clov · September 11, 2025, 8:31pm

Hi @amirul1

May I know where your workspace folder is located?

2.11 Workspace1280×768 52.5 KB
Are you able to use the other AI Tools normally?
Please generate a log file for us. You may send it to me here in the forum privately. Please also include your account’s email address and region.

2.11 Logfiles1070×642 50.3 KB

NOG_the_DOG · September 11, 2025, 10:28pm

its happening to me aswell

Clov · September 12, 2025, 12:22am

@NOG_the_DOG

Please confirm if this happened after an update or did it just abruptly happen? Please refer to my reply above for the necessary information or files that needs to be collected.

Thank you

amirul1 · September 12, 2025, 1:21am

My workspace located at here.

I can use normally on other Ai tools.

Clov · September 12, 2025, 5:44am

Hi @amirul1

Please generate a log file. Refer to my reply above

Clov · September 12, 2025, 11:15am

Hi @amirul1

Please restart D5 Render and try again.