Cannot stay logged in! keeps logging out

Hi everyone,

I have this situation that I cannot stay logged in more than a couple of seconds, and I have to log in again, and it is not possible, of course, to log in every second.

I have a very particular situation, my internet is completely blocked, and I am using a VPN which makes staying connected possible, it has a very good connection and is stable.
I can easily watch full lenght high quality youtube videos with no lag, I can download at a good speed. but cannot stay logged in in D5!!

any help?
I am putting lots of PRO assets in my model and need to stay logged in pretty soon

Thank you D5 team, for completely ignoring my situation!
Never renewing again, untill all the issues are solved.

Hi @nima.mousavi9

I sincerely apologize for the inconvenience caused and the delayed response. I’ve sent you a list of domains to whitelist, along with our network testing tool. Please try allowing those domains on your network and run the test.

After trying it, please let me know if the issue persists so we can continue to look into it for you. Thank you

I do not care about your apology
I do not care about your solution
I do not care about any of the messages that are coming up after the topic I’ve sent about D5 irresponsibility

The only thing I care about is my employer, customers, and the projects I worked on without being logged in.

Now that the projects are done, despite having multiple projects that are halfway and extremely need to be logged in to continue, since I have hundreds of pro assets on, I will insist on my position and will not do any of the following solutions and advices

I have asked for help multiple times
I have begged to get help, but never get enough.

I will keep the other topic always up and continue my protest this way, untill the day we get a “Live Chat” option and a responsibile team

I may be one single person, but I have my voice!

Hi @nima.mousavi9

I completely understand.

While we cannot undo the past, please know that your feedback is being taken seriously and will lead to real improvement. Thank you for your honesty.

im on the same boat, have a deadline in 2 days, cesium not loading anymore… posted almost 24 hours ago but no reply

1 Like

The other topic is archived, so keeping this one up