Cannot Login

[nima.mousavi9]

Hello there,

I cannot log in today and the page is stuck in this:

I tried new projects - existing projects - restarting - connecting to VPN -
none of them worked

My internet connection is fairly good and I can open every website
Ping is pretty good
No antivirus or firewall is blocking D5
I am using D5 every day and everything was fine.
(and as always I am on a deadline!!)

Thanks!

[Leah_Li]

Hello @nima.mousavi9

We tested the gmail accounts login on our end and everything worked fine. Noted that your last active time was about an hour and a half ago, were you suddenly unable to log in?

Please try logging in to our official website - Myspace.

D5 Render | Real-Time 3D Rendering Software

[nima.mousavi9]

Hi Leah

Thank you for your response,
I am not sure if one and a half hours ago was my last attempt to re-login or when I was disconnected, but I am more like it was the time I got DC

I am afraid I cannot log in to myspace.d5 and his loading bar will get stuck here (also continue with google did not work)

[nima.mousavi9]

Update:

disconnecting the VPN and refreshing the same page leads me to the logged-in page for myspace.d5
however, the app login page stays the same

[Leah_Li]

Thanks for the update.
Please can you switch to use your mobile hotspot as well? Also, may I know your location and network provider?

[nima.mousavi9]

Update 2:

reconnecting the VPN made the app login possible.
So weird.

[nima.mousavi9]

I am connecting from Iran and my ISP is رسپینا-The Greatest Provider of Dedicated Internet Access For Business in Iran

[Clov]

Hi there,

Does the issue persist right now? Or reconnecting your VPN has somehow resolved the problem you were experiencing earlier? Thank you for your update.

[nima.mousavi9]

Hi,

I am getting some weird behavior from D5
the problem was solved by itself
Now I am facing some new issues, The D5 is logged out when I open it and when I try to open the login it gets stuck on this box (VPN is on)

On the last try before that it did not even open, I had to stop it from the task manager and re-run
right now it looks like I have to “end task” it again since it is stuck here and even that tiny half-circle in the middle is not turning! and closing cross is not working!

[nima.mousavi9]

update:

now I tried to run D5 stand-alone (after restarting), and as you can see it looks like it is logged-in (my email is set on the left down) but it gets stuck on the empty page and sometimes after a while it is good to go and more often it is stuck like this( VPN on and off)

[nima.mousavi9]

Update 2:

now I cannot put assets into the model,
actually even loading assets is almost impossible
but the odd thing is it does not even let pre-loaded asset to be set in the model
my connection is good (ping on the left side, also Youtube is playing at a very good quality while testing the network) VPN on and off.

[nima.mousavi9]

Update 3:

suddenly somehow all the problems are gone !!
I strongly suspect the D5 connection to the internet.
I do not know how to check that specifically, but I am sure the internet is fairly connected

[Clov]

Hi there,

I apologize for the inconvenience and I appreciate the updates.

• May I know which VPN you are using for this?
• Are you perhaps in an office setting, using a company network?
• Were there any steps you took that resulted in this problem being resolved? Since you were also able to mention before that reconnecting to the VPN has helped alleviate the situation.

Additionally, can you send a screenshot of this window?

[nima.mousavi9]

Hi,

I use Nekoray VPN but the problem exists both with and without VPN
I use the home network mentioned above
I did not take any steps to solve the problem it just went away. And it keeps coming back.

and it is working fine now