Get support bot isn’t really helpful… Here’s my problem:
- trying to install D5 lite 1.8 for SU
- here’s ss of a message I get:
- did all the troubleshooting: changing paths, reinstalling, changing networks, cleaning prefs manually, tried installing other stuff from launcher (works like a charm)
- here’s my system info: Windows 10 22H2, RTX 4070 Ti, SketchUp 2026 / 2027
I wonder if the .exe itself is corrupted or launcher has a problem downloading it (maybe there’s a path problem or sth), but I have no idea is it possible to get a direct link to installer?
I reinstalled the previous version, but according to bot 1.8 should/would work with SU 2027…
Any help appreciated.
edit:
I did some more troubleshooting:
- managed to get direct links from log files
- everything I check downloads via the browser - also lite versions with no direct links on the webpage.
- everything but D5 Lite For SketchUp
For now I’m tempted to think the problem isn’t on my end…

