Hi ! I’m unable to login to my Pro account when I’m connected to internet with my personal hotspot shared from my iPhone.
When I enter my password it loads for several seconds and then stops without logging in.
My computer is connected to Internet when I open pages in my browser it works .
Is there some kind of security system blocking access to your servers from personal hotspot ?
I also can’t connect to my account through the browser which is very strange, any other page works, connection to emails works, etc.
That’s a big problem. I can’t work on my projects with my laptop when I’m traveling and using my phone as my hotspot.
Thanks a lot for your feedback.
Hi @tom.ya
I apologize for the inconvenience. If users are having trouble connecting to D5 Render via their main network (Wi-Fi or Office Network), part of our troubleshooting process is for them to use Mobile Data via Personal Hotspot; hence, this option should not cause any blocks.
It might be best to check with your Network Provider and inquire if there are some sites that they are restricting. It’s also advisable to look into other possible reasons, such as:
- DNS Issues
- VPN or Proxy Issues
You might also want to try to use a VPN on your phone and activate personal hotspot, and see if there are any differences. Additionally, can you share to us your:
- Region
- Network Provider