Camera and lights

Get Help
1

okay so whenever i open any on my saved D5 Files all my lights and camera move to a different position.

i am using max workflow.

Capture
Capture985×704 554 KB

and this has happening with all of my files every time I open, I have to re sync all the lights and camera, however settings and environment remains unaffected.

2

Hi, is this IES? Can you send this file to us for troubleshooting? does it only happen to these lights rather than other objects?

support@d5techs.com

3

thank you for the quick response. this only happens with every kind of lights. all the basic model and lights misaligns whenever i open d5 file.

i have mailed u the file

4

many other people also had the same issue back in 2020 also

is it fixed or am i doing something wrong here

5

Hi mate, thank you for your files but we cannot reproduce the issues you met. The model we synced from your max file is correct without the position problems. Did you move the models in D5 accidentally?

image
image1354×836 204 KB

6

No mostly what happens is when I open D5 files directly then all the camera and lights misalign. if I sync them up from the 3ds max then the lights and camera remain at place, so for example when I make changes in this bathroom file and sync it, I will have to sync lights and camera again. even when I did not move the original file.

7

It’s weird, can you record a video to show the problem? to confirm, D5 version 2.5.1？ max2020?

8

my d5 is the lastest but max is 2023.

image
image2144×1298 727 KB

9

Can you rename the max file and sync it again? We find the files are synced before according to your scene list. Sorry, we still cannot reproduce that issue :joy:. The converter is also the latest, right?

image

10

The only way i have found out is that i have to stop sync in max and close it and then manually adjust save the D5 file. may be i have some issue with my max. once i save d5 files and not sync max files all things work normally.